7 Patient Support Program Companies in 2026

Getting a patient into a clinical trial is only the start. Complex or long-running studies often need ongoing support to keep participants engaged and adherent — nurse call centers, treatment navigation, financial and logistical help, and patient-facing technology that makes an already-difficult health situation a little easier to manage. A patient support program provider builds and runs that layer of the trial.

The companies on this list offer patient support program and patient identification services for clinical trials, spanning nurse-staffed call centers, digital adherence platforms, and patient-matching technology. This is an unranked list — the order carries no judgment about quality or fit. A few also extend their support work beyond the trial itself into commercial patient assistance and treatment navigation.

Serva Health

Serva Health runs what it describes as the only nurse call center dedicated specifically to global clinical trial patient recruitment, retention, and site support, powered by its proprietary ServaCore Patient Relationship Management platform. The company's services span support-program design, CRM and workflow development, script writing, and global telephony, with its ServaConnects Nurse Call Center providing one-to-one interactions between trained nurses and trial participants. Founded in 2009 and based in Mount Laurel, New Jersey, Serva Health serves pharmaceutical companies and CROs running complex, long-duration clinical trials.

BioQuest Solutions

BioQuest Solutions names Patient Support Programs as one of four core service pillars, alongside Medical Education, Medical Communications, and Real-World Studies, with its patient support work focused on value-added services for biologics and biosimilars. The company blends medical content, creativity, and technology, drawing on a team of more than 400 professionals including doctors, PhDs, and pharmacologists across more than 50 countries. Founded in 2005, BioQuest Solutions is based in Dubai, United Arab Emirates.

CEBIS

CEBIS grew from a Bucharest-based clinical monitoring and staffing provider into what it describes as a global leader in patient support and treatment adherence technologies, running major, complex patient support programs across oncology, immunology, CNS, gastroenterology, hematology, psychiatry, diabetes, and cardiology. The company built some of the first web and smartphone apps used by patients during support programs, and its patient support work spans Europe, the USA, Canada, Turkey, Brazil, India, and China. Founded in 2007, CEBIS is headquartered in Lugano, Switzerland, with its operational hub for data management, biostatistics, and pharmacovigilance remaining in Bucharest, Romania.

Carebox Healthcare Solutions

Carebox connects patients and physicians exploring treatment options with clinical trials, using AI and automation supervised by PhD experts to match patients' clinical and genomic profiles with relevant studies. Its Carebox Connect platform has been visited by more than one million patients and physicians, and the company positions the tool as an improved alternative to ClinicalTrials.gov for finding and connecting with trial opportunities. Founded in 2014 and based in Raleigh, North Carolina, Carebox serves pharma trial sponsors, hospital research centers, and patient advocacy groups with navigation, education, matching, and referral services aimed at improving participant diversity.

Medocity

Medocity's platform combines digital patient support programs with digital clinical trials solutions inside a single enterprise-level ecosystem, using AI-driven algorithms to help manage chronic and co-morbid conditions. The company states its platform has been clinically proven across multiple chronic conditions and settings, increasing retention and compliance while accelerating study timelines. Medocity is based in Parsippany, New Jersey.

ViuHealth

ViuHealth focuses on patients with chronic autoimmune conditions, offering a dedicated care team, a supportive patient community, and wellness programs tailored to each patient's autoimmune-specific needs. The company began as DrugViu, focused on consolidating fragmented medical records for autoimmune patients, before expanding into its current digital care model built with patient advocacy groups and specialized clinicians. Founded in 2019 and based in New York, New York, ViuHealth reports more than 35,000 members who rely on it to manage their medical data.

James Lind Care

James Lind Care guides patients toward clinical trial engagement through partnerships with sponsors and patient organizations, using digital tools and online communities to make participation easier and more transparent. The company positions trustworthiness as a core value, working with data protection agencies and national research ethics committees, and openly communicating about its methods and partnerships. Founded in 2011 and based in Copenhagen, Denmark, James Lind Care builds national patient communities aimed at making clinical trial participation an easier choice for patients.

Explore the full patient support landscape

The companies above represent a portion of a much larger field.

Diligent's platform includes over 255 Patient Identification & Support Program Vendors, many with Vendor qualification data available on demand. Book a demo to explore Diligent's full vendor discovery database.

This article is intended as an informational overview of vendors operating in this space. Inclusion on this list does not constitute an endorsement, recommendation, or qualification by Diligent.