Promotion in Client Services at Diligent Pharma
Philadelphia, Pennsylvania, United States July 1, 2021
Diligent Pharma, LLC announced today the promotion of Kathy Cruz from Manager, Provider Engagement to Director, Product Operations.
We are pleased to announce Kathy’s promotion to Director of Product Operations. Kathy will manage the delivery of Diligent’s product solutions through the use of the Diligent Qualification Platform (DQP). She will work closely with the Diligent Operations Team and the Diligent IT Development Team to provide excellent proactive customer service and support to clients on both the Sponsor and Provider sides of the platform. Kathy has been with Diligent since February 2020 and previously served as Manager of Client Engagement. Prior to joining Diligent Pharma, Kathy worked at Avoca Group as a Project Manager for 5 years.
Kathy is based in Waxhaw, North Carolina. She grew up in New York and moved to the South Charlotte area with her husband and kids in 2006. Kathy holds a Master’s Degree in Social Work and Bachelor’s Degree in Psychology. She combines her passion for helping others with an exceptional ability to create efficiencies and drive operational excellence for customers. She has a strong love for animals, especially her 6-year-old Dachshund, Bella and a new addition to the family on the way (long haired dachshund puppy). In her time off, she enjoys being active with her family, fishing, hiking, as well as spending time outdoors with family and friends.